Quality Control:

INTRODUCTION:
AOE recognizes its responsibility as a contracting & general trading services company. To this end, AOE has developed and documented a quality management system. The quality system complies with the international standards, Quality management systems-Requirements. This manual provides comprehensive evidence to all customers, suppliers and employees of what specific controls are implemented to ensure quality services

EXCLUSIONS:
The AOE quality system is tailored to our operations, including all customer and regulatory requirements.

QUALITY POLICY:
AOE accepts responsibility for the complete satisfaction of its customers. We exercise this responsibility through adequate training of our employees, adherence to proven procedures, and total commitment to meeting and exceeding customer requirements and to maintaining an organization culture that foster continuous improvement.




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Saleh Mubarak Bin Faajah Al Obathany.
        Chairman



CONTRACT REVIEW:
All quote; prospective contract, contracts and / or contract modification are formalized, issued and maintained for review. Contract modification is reviewed in accordance with documented procedures prior to submission and acceptance of contract.

Contract amendments which effect quality are reviewed in the same way as a new contract as per documented procedures.

All contract reviewed records are maintained in accordance with documented procedures.


DOCUMENTATION REQUIREMENTS:
Controlled documents and data are those that have direct impact upon work performed under the quality system and authorized, status, distributed and removed as required.

AOE establishes and maintains procedures to control, monitor, approve, identify, distributes and provides status for all documents and data.

AOE makes sure that all Review, approval & issue documents as part of the controlled documents are reviewed and approved by authorized personnel prior to issue.

Traceability and proof review and approval are maintained through a record of signatures and dates.

Historical record of the changes are maintained and documented


MANAGEMENT RESPONSIBILITY:
1. Management commitment.

The management of AOE is committed to implementing, and maintaining a documented quality system. This commitment includes: ensuring that customer, regulatory and legal requirements are understood and appropriately addressed, the quality policy is understood and implemented at all levels of the organization, quality objectives and plans established as necessary and that the responsibilities of all functions affecting quality are clearly defined. Management will make provisions for the necessary resources and personnel to maintain the system, including a management representative, who will ensure that the requirements of this manual are met. Management will review the system annually to determine its effectiveness.
2. PLANNING.

2.1 QUALITY OBJECTIVES.

The management of AOE establishes annual key initiatives, which includes quality objectives. The objectives are established via the Management Review Procedures and communicated to all levels of the organization for use in establishing each function’s business performance indicators reflecting requirements for products / services, and are consistent with the quality policy including the commitment to continuous improvement.

2.2. QUALITY MANAGEMENT SYSTEM PLANNING.

The management of AOE ensures that resources needed to achieve the quality objectives are identified and planned. All quality plans are documented and included: the required recourses; the processes of the quality system, permissible exclusions; continuous improvement of the quality system.

3 ADMINISTRATION CHART.


PRODUCT REALIZATION.:
1. PLANNING.

AOE has established and maintains documented procedures to ensure that the sequence of processes is conducted in a controlled manner. Planning of the realization processes is consisted with other requirements of the organization’s quality system. Plans of product and services realization determine the following:

• quality objectives for the product /service, project or contract;
• the need to establish processes and documentation, and provide resources and facilities specific to the product/service;
• verification and validation activities, and the criteria for acceptability;
• The records that is necessary to evidence conformity of the processes and resulting product/service to specified requirements.


PURCHASES:
AOE assesses its suppliers and purchases only from those that satisfy the company and meet the international standards as far as quality control is concern.
References of suppliers are assessed before orders for supply of materials and services are placed.

Purchasing documents issued contains clear descriptions of required materials, with the right specifications, quality and quantity.

All materials and services are inspected or evaluated for all requirements issued by purchasing.

All customer supplied material is reviewed to identify the parts, determine their suitability, identify any damage caused during shipment and complete all necessary documentation.

Special handling instructions are given for hazards materials such as chemicals.


MEASUREMENT, ANALYSIS AND IMPROVEMENT:
AOE has established and maintains a documented continuous improvement procedure to define, plan and implement the measurement and monitoring activities needed to assure conformity and achieve improvement. This includes the determination of the need for, and use of, applicable methodologies including statistical methods.
 

1 MONITORING AND MEASUREMENT OF PROCESSES.

AOE applies suitable methods for measurement and monitoring of those realization processes necessary to meet customer requirements. These methods confirm the continuing ability of each process to satisfy the intended purpose.


2 MONITORING AND MEASUREMENT OF PRODUCT.

AOE measures and monitors the characteristics of the product / service to verify that requirements for the product / service are met. This is carried out at appropriate stages of the product / service realization process. Evidence of conformity with the acceptance criteria is documented. Records include the authority responsible for release of the product / service.


3 RECEIVING, INSPECTION & TEST.
Upon receipt of products, receiving personnel verify the quantity of delivered units, checks marking and identification of packages, and inspects all packages for any signs of tempering or damage. If all these checks and inspections are satisfactory, receiving personnel signs the delivery receipt. If not, any shortages or damages are noted on all copies of the delivery receipts.

The received containers are then moved to the designated inspection area, a copy of the purchase order is retrieved, and the packing slips are removed from the containers. Upon opening the containers, the goods are verified against the purchase order and the packing slip, and are examined visually for any signs of damage. The purchase order is stamped “RECEIVED” and is signed and dated by the receiving inspector. All receiving inspections are logged in the Receiving Inspection Log.


CORRECTIVE AND PREVENTION ACTION.IMPROVEMENT.:
All AOE departments are accountable for the implementation of corrective actions and its effects.

CORRECTIVE ACTION
Corrective Action analysis is performed to determine the necessary action required to eliminate the nonconformance. The evaluation of the effectiveness of the corrective action is accomplished by regular and scheduled follow up audits.

PREVENTION ACTION.
Work operations, quality records, audits and customer complaints are analyzed to detect trends and determine the need for prevention action to eliminate the potential causes of nonconformance. Prevention actions are initiated and documented to ensure their effectiveness.